UnGovr Transcript
iHow this transcript is madeUnGovr transcribes the official recording with automated speech-to-text, separates speakers by voice, and matches voices to the seated roster. Names and attributions are AI estimates and may contain errors.Verify any quote yourself: click anywhere in the transcript and the official video jumps to that exact moment, so you can check any quote against the recording.0:00 – 0:0915 turns
Will the clerk please take roll?
Good evening. Council Member Barrett.
Present.
Council Member Castro. Present. Council Member Delgado. Present. Council Member Means. Present. Mayor Inegren.
Present
Library Board Member Michelle Barrett. Present Library Board Member Kristen Blunt.
Present
Library Board Member German Chatzky.
Present
Library Board Vice President Ola Bateman. Present. Library Board President Morgan Kent. Present.
Next is public comment, do we have any speakers?
We have one speaker card mayor from Jim Hooley.
Good afternoon, good evening. Jim Hulley from Memphis, Tennessee. Love the weather here it's 117 with humidity in Memphis so I ran this morning didn't sweat I'll be coming back so this is a great time. So I'm with NUMO we're a government contractor would deal with all aspects of governments at all different levels excited to be part of this process especially libraries we have a big footprint here in California and just encouraged to learn what you guys want about the library so thank you for being here.
Thank you Okay, next is presentation action discussion item 5A to consider Moorpark City Library goal setting workshop and provide direction to staff. Mr. Laurentowski.
Thank you mayor and members of the city council and members of the library board. I'm not sure how to work this but I'll figure it out. OK great. So I'm just going to give you some background and our city manager will take over in a little bit to go through our goal setting opportunity while it's primarily why we're here so but a little bit of background most of you know this but I would just kind of go over it briefly. So starting around 2005 the city considered withdrawing library services from the Ventura County Public Library system The city's concerns were related to several operational changes that were implemented by the county.
These changes impacted property tax revenues at the time, and the city felt that the library was operating at substandard levels when compared to other county libraries. So 2006, the city hired a consultant to conduct a library operation study which confirmed that leaving the Ventura County Public Library System Would essentially be cost neutral and would not require any additional subsidy from the city. The primary decision to leave the county centered around local control of library operations in order to provide by the best level of service for Moorpark.
Ultimately, the City Council made the decision to withdraw from the county which was effective January 1st in 2007. So in November of 2006, the city awarded an agreement to Library Systems and Services LLC to provide operation of the Moorpark library. The agreement was negotiated annually until 2011 when the first five-year agreement was approved by the City Council. The provisions of the agreement remain substantially the same for the following 10 years with subsequent agreements in 2016 and 2021.
The provisions of the current agreement with LS&S include a variety of program areas such as the acquisition of materials, cataloging, displaying, processing and selecting the library's collection. Maintaining library staff at seven-and-a-half full time equivalent positions with a minimum requirement for three full time professional librarians Of course all programming, managing the interlibrary loan and integrated library system, grant writing, performance monitoring which is the annual report which is based on the California State Library minimum benchmark requirements. And of course all professional business operations such as staff development, coaching, maintaining community relations, marketing and management of the facility so the total contract amount For the most recent five-year term was $2,995,270 which included an average 3% annual increase.
The current agreement with LSNS was set to expire in June of this year and it contained a provision to extend the agreement for additional five-year term. However rather than extend the term, the City Council approved a six month extension through December As you recall, obviously to allow time to schedule this meeting. To establish goals that can be included in a request for proposals for a library operator.
So if we go briefly back to 2007 the consultant that was hired determined whether the city should operate the library in-house or contract with a firm to provide library services provided an analysis of pros and cons related to each of those options I won't go over each of these. They are in a staff report, but the study provided similar positives such as increased control of library operations, staffing and an opportunity to increase service levels which were the primary reasons that Moorpark moved away from the county in the first place.
The consultant also looked at the potential costs of each option and concluded that contract operations were less expensive than city operations by about $60,000 per year This was because contract operations were about 15% less than the city's salary and benefit burden at that time. The city also had another opportunity to compare costs in 2017 when we were approached by the City of Santa Clarita regarding the creation of a joint powers authority to share resources and operate an independent library system with other member agencies. The JPA structure anticipated that each participating member would pay into the JPA to provide for staffing, human resources, accounting and other central services.
However, the city ultimately determined that the potential savings did not provide enough of a benefit to warrant changing that service model. So this slide identifies the estimated year-over-year savings for library operations under that JPA model It's interesting to note that a library operations contract was projected to cost about $656,000 in fiscal year 25-26 under the JPA model.
However, the actual operations contract is about $33,000 less which essentially offsets any estimated savings to join the JPA. We expect that lower actual cost was most likely attributed to the city's ability to negotiate contract increases, which was the case in 2021 when the last agreement was executed. So finally, the library budget. Library operations are funded through an allocation of property taxes.
When the city took over from the county, the county agreed to transfer 100% Of the portion of the property taxes that they were receiving from properties within the city limits and 50% of the portion of property taxes allocated from property taxes in this surrounding unincorporated county. These amounts equal about 20, 22% of the total property taxes that were transferred to the city.
And although it fluctuates each year about 87% of total library revenue is funded through the property tax allocation The remaining 13% reflects other revenue sources such as investment revenues, donations, grants, printing fees and lost item fees. So as shown in that chart on the slide over the years a city has been able to maintain expenses so that there are no impacts to the city's general fund and as such library revenues generally outpace expenses. The remaining funding is maintained in the library's operation fund for equipment replacement and other one-time expenses Currently, the fund balance in that fund is about $1.7 million. So that is a brief background of where we are today and with that I will hand it over to our city manager.
0:09 – 0:1712 turns
And before I get up there, is there any questions from the council or the board regarding the history or the background or the budget or finances?
Yeah, I have one question please. Thank you so much Jeremy for the presentation it actually provided a lot of background very valuable Can you help me understand? You made a comment about The benefit not that there was that there was a balance that benefit that made it not a
Yeah, so that JPA model. I think that's a chart you're looking at right there. Yep, so if you look at fiscal year 2526. That JPA model estimated a certain cost escalation over 10 years span when that model was first done. I don't remember the first year there they just projected that cost increase based on CPI and variety of factors but we negotiate that contract every I'd like We just stayed where we were. So at that time, we were contracting with LS&S. We had this opportunity to look at the JPA model. We didn't do it regardless anyways, just because we didn't think the cost benefit really was there.
But then when we looked back at our actual costs, we realized that the model was off by about 33 percent That would have negated any savings that we thought we would have gotten at the time anyways. Thank
you so much for giving that detail.
So long as Board Member Bateman got us started on questions. You mentioned there's a balance of $1.7 million in the library fund from That's great. The first time I've seen a budget that was surplus for the city. Come on, Tom! That's fair. What types of things do we use that fund for and how is that fund deployed? Could that be used as we build out this new library to enhance the structure or is it for programming? Where would it go?
It is really up to the City Council. So you know that money that's been collected, we don't expend it every year. We have used it to buy computers and things like that for the library. We don't have anything on the docket right now of things but we've always thought Keeping that balance healthy, especially as we move into the new library is something we've always thought would be very important. We're expecting library operations to remain the same when we issue an RFP in the future. You know, we have seven and a half full-time equivalent staff members that will be assigned to that library through a future contract.
We've designed the library so that we could Hopefully maintain that staffing level. But as a library becomes more successful there may be a need to increase staffing and so we're going to have to look at that in the future to see where we really sit and we may have to dip into some of those funds in the future for things but then there's also a lot of things we've been talking about the library I think as our city manager goes through our goals and our goal setting There's a lot of things, technology and other types of equipment that we'll need as we need to support future programming.
But as far as now there's nothing I can tell you that we've got $500,000 set aside for these things right now it's pretty open for
And as we go through our annual budgets, do we expect to have a surplus that's going to go into the reserves? Or are we happening to have a surplus because perhaps our operator is being more efficient than we otherwise would've. What leads to us having a surplus and not maybe deploying those dollars into services?
Well I...as of now we haven't seen the need Right? And so we haven't seen the need to increase our staffing levels in, in our particular library. And a lot of that is space constraints and really, you know, maybe having more direction on where library's going. You know, it's interesting. We've looked at our library compared to other libraries just recently, we looked at Calabasas and thousand Oaks because they're actually in house staffing supporting those libraries For instance, Calabasas spends about a million dollars more than the city of Moorpark for a much less population 22000 versus 35000. So I think as this library grows, I think we have a real opportunity to look at how we expend those funds and how we should be using those. But as of now, there's no anticipation that will be increasing those costs
in the amount of revenue coming in is always going to be twenty two percent of the property taxes. That's
that's what we have we have it could change right the City Council could decide that we should not be taking 22% and putting it towards the library I don't think we've do we have a policy on that per se. I think that's just been our standard practice so the city council may want to take more and support library operations or potentially take less if that's desired in the future. So,
yeah. I think it's gonna be my last one. As we project Hitch Ranch getting built out a number of other developments getting built out property taxes and overall increasing a population that will hopefully increase with it or at least stay steady and not decline there may be more need for the library However, we also might be getting more tax dollars in. Would we expect this to expand and the amount going to reserve each year to grow with an expanded property tax base? Or would we try to find ways to fulfill those dollars or turn those dollars into services? Or is that ultimately gonna be a discussion that we have tonight?
Yeah, I think I don't really...I think I have a great answer for that but I think it would be anticipated There's a need for more services. We would be spending more money towards library services, right? And whether that's more staffing or you know, more programming which obviously is going to take more staffing so I think that our expenses are going to increase over time for sure especially as our population grows but again, I think a lot of it is gonna be on how successful our library is in the future as well I think we're all anticipating that it's going to far exceed where we're at today. So thank you very much.
0:17 – 0:2215 turns
Jamie, I have one more question related to the library fund. Have we established what that minimum balance should be? Because 1.7 feels pretty healthy but not necessarily for a business. Was there an understanding of the minimum balance we need to be healthy is X and what in excess are we at this point at 1.
We haven't done that type of analysis. I think how we've looked at it is just making sure we're, because I don't think from a staff perspective we've actually ever thought that we should be keeping a healthy balance in that fund per se. Our goal has always been to make sure we're being as efficient as possible and staying within the revenue that we get every year.
And so I think efficiencies that the fund balance has a byproduct of just being as efficient as we can. And you know and again with that that fund also includes maintenance costs. We do know that you know the new library is going to slightly increase our maintenance costs so there will be some additional expenditures in there but isn't it really never been really discussion about what that fund balance should be and what we should really be using that for in the future.
There's a separate fund for development impact fee as well, right? And that's for library expansion.
Correct.
Is that
correct? Yeah. So we did the fee study several years ago to provide a nexus for future development impact fees. That nexus is now strictly Towards the expansion of our library in the future. So any of those development impact fees that we get in the future will go towards expanding our library. So a lot, those funds would be somewhat restricted on how we use those.
It's a little different in our development projects that have development agreements. Those funds are a little bit more What's a great word, but there's a little bit more unrestricted on how we use
them. Is that something we did for a particular reason? For making an expansion versus dollars we could deploy?
Because when you do a nexus, when you do a fee study there has to be a nexus on why you're taking those fees. So when the consultant looked at how would we be taking development impact fees and what they should be going towards It has to go through something specific right. And so the only nexus that they can make was for knowing that you know based on a population of about half of a population half a percent per you know total total population growth knowing that will some may be at 44 45000 people knowing that that would equate to about a 22000 square foot library The only nexus they could make would be from the expansion of what we're building now to that 22,000 square feet. Okay, thank you.
Mr. Chavsky? Go
ahead. I had a question. When you have this unused balance were you aware that there was going to be an unused balance based on the budget or was it a difference between operating costs versus projected costs?
It's just the balance between actual costs and revenue. So there was, like we mentioned with Board Member Bateman, there's never been a big discussion about that excess revenue where it should be and what we should be using it for. Like I mentioned before, I think the discussion we've had internally is Knowing that we're moving into new library, knowing that we're gonna need more technology, more equipment, whatever it is.
That's what we've always expected that balance to go towards. But like I said there's never been an overwhelming discussion about a fund balance and which we should be specifically using it for.
Yeah that was gonna be my follow-up question is whether or not you were planning to kind of accumulate this amount knowing that the new library
Yeah, and I have a feeling that again our main focus is making sure we're staying within our revenue projections and making sure expenses stay under that so we're not impacting the general fund more than what that balance would go towards.
Okay thank you.
I'll circle back with one more. Right now we've had some discussion about arts and public places being used to enhance the children's area of the library, would these funds be available if we as a council and with the guidance of the Library Board be available to deploy in that way library dollars going and invested back into our library? Absolutely. Thank you
0:22 – 0:272 turns
Great. Thank you very much.
Good evening, Mayor, Councilmembers and the Library Board. Good to have you this evening on this very important topic. So in front of you, you have hard copies of the PowerPoint slide. I do want to mention that those hard copies when they were printed out did not include board member Barrett's library goals so there is also a separate packet Library goals forms that all of you submitted in advance of this meeting and I know Member Barrett, you also provided your goals listed on there as well.
So the hard copies does not reflect the most updated information with Member Barrett's feedback but the PowerPoint slides up here were updated to include the feedback from Member Barrett so I just wanted to let you guys know that. So we are kind of moving into the goal setting process of tonight's meeting. I think the mayor and the council are probably familiar with how this thing goes, because we've gone through several of these city council goal workshops and it's kind of facilitated in a very similar way.
The goals forms that we collected in advance helps when we have a council retreat for instance when you guys provide the council goals helps myself and the mayor sort of help guide and direct the discussion, and navigate it during that workshop. So in a similar fashion we kind of replicated that approach this evening and collected some of your initial thoughts ideas about goals objectives or just vision statements or whatever you guys had in mind about what the future library should be doing For this community. So in the slide here, it does break down sort of the role of the council and the board this evening which is to really provide us sort of the vision and high level goal statements and categories that we can then include in the RFP.
Right. So when the council directed staff to schedule this joint meeting and also issue the RFP for a library operator, it was very specific that we would include these high-level goals in that RFP document so that the respondents could then submit proposals that could substantiate how they could achieve the goals of the council and the board Uh, with specific objectives and metrics and things like that. So the library operator role after we conclude tonight's meeting which again our main goal is to try to get those high level goals agreed upon by at least a majority of this body this evening but as soon as those goals are then identified and then we issue the RFP the library operator as I mentioned will We put together sort of a specific work plan and objectives, implementation strategies.
And our staff will work with that operator that is selected to fully develop that, present it to the board, present it to the council for review approval feedback. What's really helpful is that many of you identified a lot of goals or excuse me objectives already in your library goals form. That should help the respondent and perspective operator to get some key ideas and some very literate cues, so to speak from you directly about what you're looking for.
And then we will be requiring that operator to provide the performance measurements and metrics so that we could measure how well they're doing in achieving those goals that you identify We were expecting them to provide progress reports, and then one of the key things that the contractor will be providing us is a long-term strategic plan. So tonight's meeting is really providing us some of these sort of short term or initial goals that you guys are thinking about but that contractor is expected to go through a strategic planning process which includes feedback from the community, gathering that community input as well as your input, the board's input into really putting something more long-term that is something a little bit more permanent than kind of what we're doing tonight.
Some things could change or not change between the goals we identified tonight or through that strategic planning process But what is definitely absent in this is the community input which we typically Require or include as best practice when we do it through that type of process. So any questions for For me for right now. Yeah
0:27 – 0:345 turns
I see up there it says City Council and Library Board role. Those are two different roles, perhaps you could help us all understand where those roles are and then additionally under City Council and Library Board role vision and goals but I believe there's also oversight The responsibility on both of those boards that I see mentioned numerous times throughout the different comments. Could you talk about where oversight comes in and then what the relationship would be and what the stages of oversight might be between these two bodies?
Yeah, absolutely. So the City Council has final authority over the way the library operates and if it's meeting the community's mission. The Library Board has sort of that oversight authority at a lower level to kind of look at some of the operations and things that are programming and things like that and providing any feedback to staff in the operator about things to improve are enhanced at that kind of very detailed, specific level.
But ultimately the City Council has full authority of how the library runs. In terms for tonight's meeting we're sort of getting all your feedback from both the council and the board to gather and develop those goals together Now, we do have a future discussion on the role of the Library Board which is something that the City Council has requested staff to discuss at a future council meeting.
But technically, the authority of overseeing the Library Board from the State of California as a general law city is assigned to the City Council. And then, of course, those general law cities could decide to establish a library board like we have here to then provide even more specific oversight for library operations. Any other questions? Okay. All right, so moving on to the actual feedback that we all received from you individually. I've actually put them all together in this slide in your handouts of the high-level goals you've all identified. So I simply just copied and pasted what you guys put on those forms.
There were some goals that maybe needed more clarification on here and added a little bit more information For the most part it's copied and pasted directly from the forms you submitted. And so what I plan to do is just kind of go over one by one, by each council member and each board member your goals and you could either provide any context or additional information to share with this body about what you meant or what you're looking for in your statement of those goals You all obviously added more detailed information for each of those goals, which are again handed out in your packet. So you could always refer to that.
But if you wanted to pick something out or highlight something here that you wanted to clarify, feel free to do so. All right. So I'm just going to kind of go through this one at a time here. Mayor Ennergreen, you provided your goals listed here. Is there anything you wanted to highlight? Provide more context?
As you can see I put a lot of pages into these goals here. I figured I was going to just describe them anyways. But overall if I was going to I mean, I have a sustainable library operation provide more stem focus events as obviously as an engineer like to see more science stuff going on anyways. is that we've got a brand new library and I want to look at ways to think outside the box of a typical library. To me, a typical library you go in it's quiet there's books there people are studying but in reality a library is a place of knowledge that's what it is. It's a place of knowledge collaboration And I want to see more community engagement there. We got a lot of great service groups like they see the meeting their more events that are going on there and then also just just more education in total.
So I think a lot of other members put in some some some good objectives in there for educational opportunities. I know, Dr. Castro, you put in was it? Yeah. Job seeking Digital literacy, things like that are great to have. So I want to see that but I think if I was just going to provide just a brief goal for you know the applicants that are coming in to run this library I would say I want to think of ways to think outside the box and run this library as a future library and not something of the past
Okay. Great, and I also want to note too if you wanted to add something that you hadn't thought about when you're filling out this form and you want to include it tonight, this is sort of a workshop. It looks really formal right now but for our workshop it is pretty flexible so I have our Assistant City Manager who could add or make any changes here. We're also taking notes so if there's something you do think about this evening that you hadn't included please let us know that. So great thank you. Mayor Pro Tem Castro?
Yeah, I think just broadly what I was trying to get out was that the library where it's centrally located specifically in the downtown area connected to our just general policy outcomes not necessarily actually its objectives and outcomes but as of an outcome. We know that a lot of the housing that's being developed around the downtown area is low income, and there's a nexus of connection between income and overall education. And so my overall hope is that there's just this kind of framing of pipelines versus platforms. Generally we are very oriented to being a pipeline. We prepare specific programming But with this new space, which ties down to the space and environmental design I think is a city where we're positioned to be able to be a platform.
To be a convener and a hub so those programming elements that are up there I don't necessarily suggest that they would only be the responsibility of the city or the contracted agency That we would be able to use our amazing connections with the school district Our local community colleges, CSU systems to be a hub to be able to offer these supports. And then one thing that would be central to that if we could accomplish these things is to have at least some dedicated bilingual biliterate staffing because again there is a connection specifically in Moorpark with the Spanish speaking population that would be able to take advantage of these services.
So generally the thought process there.
0:34 – 0:4911 turns
Council Member Delgado.
One of the things that really kind of threw me in our last meeting which kind of prompted this this meeting was the overall complacency I want to make sure that I'm not talking about staff. But as far as measurable metrics performance standards all of that we are going to be requiring and asking Whoever, you know in the RFP. I just want to I Wanted to make sure that that is something that we we stick to and stay with because it was complacency on our end as well To not have gone back the last 20 years and actually asked for measurable performances So I do want to highlight that and mention that and then yes all of these I just added staying relevant in the digital age because that's coming quickly. It's here and it's past us now so we need to catch up.
Great. We'll move to Council Member Barrett.
Absolutely, so yeah I started out with you know increasing our partnerships and I think that the new space will certainly allow for that and I think that there's some great synergy between even some of the things that have already been brought up You know, the chamber does a lot of job training and courses that could also be collaborated with the library. And so I think there's good opportunity there to partner together. And I think some of those partnerships also help with the staffing, you know, keeping staffing at bay.
New library allows us to have some special exhibits and to have some space. And I believe there's cases and things going in for that specifically other libraries like the Thousand Oaks Library even has special collections and things that they have curated that makes them a destination, right? For those specific things. And I think that there's an opportunity to do more as a library in that space and to showcase different things. And again some of that can be done with partnerships you know with the historic society with different things but I think the library being able to be a hub for that is important.
The I put the Friends of the Library target fundraising goal in here. I guess it's not really RFP related per se, but I think you know it's important as we have a space in the library that is dedicated to them with the bookstore that you know we're mindful of that space and then the value of that space and I know they're all very dedicated to doing that, but you know, I think it's good for them to have a goal as well. Right? And what the expectation is with that space and that can be A motivating factor sometimes for people as well.
The, you know overall growth and improvement goals I skipped ahead a little and looked at council member means and he said it much better than I did in That being measured not just by what's around us, but by what's exceptional. Right? And we want to be the best and Moorpark wants to be, you know, the forefront of innovation, of new ideas, of new thoughts. We're doing it with things like the SPARK program and the community development, right? And we want that in our library.
So obviously having metrics and goals based on that. I think some sort of a satisfaction survey and having some options, something that's even ongoing is just key to keeping the pulse and something that the library board could watch. And I think that there's just... Opportunity to get that constant level of feedback so that you know when something's slipping or when something changes and we can kind of keep a pulse on that.
And then reaching people outside the typical library users, and this might mean The library, outside the library walls. I know we're building a beautiful library and we want people to come but the library can be more than that. And to be fair our library does that today right? You know with some of the community events they participate in and different things but I think there's opportunity to do even more and again kind of innovate in that space in different ways so yeah. That's what I got.
Great. Council Member Means?
Thank you, so I think I just want to start by saying this is incredibly exciting and this moment is maybe not the meeting of library board member Kent who laughed out loud at me for anybody watching at home The meeting aside, which I'm still enjoying thank you. It's an exciting time we have a new library coming that I think we all know is going to be a showpiece for our city there's enthusiasm about it there's intelligence in the way that it was built so that we can maximize staff Mr. Lantowski talked about that earlier I'm excited to maximize those things that we've done with that structure. What I don't want is to forget about making excellence happen inside the building, and I know nobody in this room will allow that to be forgotten but I do feel like we have a once-in-a-generation opportunity to set what excellence is going to be.
We got a brand new library it's going to building is going to be excellent let's make sure that the stuff we're putting inside it is excellent and so many times I've heard Well, our library does great things considering the building it's in. Considering the resources it has and I cannot wait to get those shackles off of our library team and have it just be great. Our children's programming is you know gets legendary positive feedback around our community. Imagine when we get a bigger better facility and maybe we can dedicate more staff and maybe we have some more dollars so I am very excited about where we move forward As we define what excellence looks like, I want to make sure that we measure it. We set those goals and we measure it and we keep up-to-date on what's happening because it's great to say it's going to be wonderful in that economic development will come and more people will visit Moorpark and it's activating High Street all these things are going to be great secondary benefits and we'll have more participation and more activities and more programming But if we don't say what a win looks like now, clearly not only against what we want but also against what the best other city libraries are looking like then we'll just constantly go through saying well it seems like it was pretty good and I don't want that anymore.
And that isn't necessarily something that's going to, I see that it gets dropped from the goals. Those comments got dropped from the second pages of goals but I want to make sure that we really focus in on what are those KPIs? And I want to be in the top 25% of all those measurable categories. We have a brand new building and we have a brand new contract and we have money to spend on this effectively. Let's set that goal to be a top quartile organization.
I don't want us to compare ourselves to Ventura County. I want to compare ourselves to great libraries and maybe it's city libraries, and maybe it's our population, and maybe it's our size but whatever we collectively figure out those metrics should be, I wanna hold ourselves to being tops. I want it to be wonderful. I would also, it's a broad topic but I want a children's library that every kid wants to visit. It doesn't matter about size but so often in this county and other areas you hear about the Camarillo Library and as I visited libraries across the country and across the world, the children's library when it is really exceptional it draws people and becomes a talking point. I also want to engage those other elements of our population in the ways that have been brought up.
But, I do want to hone in on the ability to curate collections or partner with the Reagan Library or the Museum of the Mediterranean County as examples not necessarily those two organizations Where they have archives and collections of artifacts they can bring in and stories that can be told, and can bring to life the pictures and the people that have been around that particular topic. And those can fluctuate, not fluctuate but roll through every two months or every three months whatever is advised by a library operator And then I go back to the dollars.
I want to get the most out of the dollars we spend. And as we hopefully grow as a city and as our population grows a bit, what I don't want to see is oh look, we've got a population that grew by 4% and our library programming attendance grew by 4%. That's not necessarily growth, that's not growth because of the programming and the success of the library. That's growth because the population got larger so I want to see us measure ourselves on a per person or per attendee or program per population some of those metrics that allow us to know that we truly are setting a standard for exceptionalism and then if we don't hit whatever those standards may be in the goals that are being talked about Finding a way to interrupt a process and improve it.
We're not going to hit everything out of the park all the time, we're gonna take a swing at a new program or a technology idea that just didn't work. Turns out AI was just a fad and it didn't catch on. Or whatever it might be. AI told me to say that. But whatever it might be, it's okay to say that program didn't work. That goal didn't work. Let's review it however I would say annually and make sure that we're still setting goals that are meaningful not sticking to goals because we set them once upon a time and haven't changed so that is where the nexus of my input came from.
Great thank you for that All right, moving to the library board. President Kent sounds really nice there. Does it? You want to provide any input or highlight any of your feedback in the class?
Yeah, I mean, I want to echo a lot of what the council has already said. I think a lot of it is great points were, I think echoing a lot of similar things tonight. Specifically, I started again with equitable access and offering a variety Things that encourages that educational and literacy. And I pointed out STEM, you know adult programs and I know they've done some partnerships with like the chamber with college readiness things and of that nature but we have so much more that we could do with the partnerships in this town we all know there's a lot of ways to connect to that And I know they're starting to connect more with Moorpark College, but I think I encourage that as well too because they have a big library there. They're actually talking because of the 60th of their rotating exhibits in their libraries so let's pop them down here for a little rotation or you know...
So partnering with them because they're a big library too I think that gives us More access. Also, with Moorpark College I will say too again the literacy in the education and bringing those students back down the hill you know down here to integrate with our students we have such a great community college and developing that partnership even more. I know that they're doing actually story time at the zoo too so I know that's like on the horizon but I think we could do even more of that with specifically the learning and educational aspects of it Um, I think I put a customer service and you know fiscally responsible library operations obviously to make sure that we're spending the dollars well. I know we've all talked about that and uh you know really a personable face when you come to the library and a personable attitude is I think something really important and so when we look at, you know, you know whatever happens next with the contracts of like really giving that warm welcome.
And whether that's just the building itself i'm sure that'll make us feel more warm and fuzzy coming into that rather than what we have now but um I think that engagement of staff as well is important Let's see, data community feedback. We talked about that customer satisfaction. I love that idea and as we're looking for more roles for the library board, I like that pointed us out on that one. I think you know we are a representation of the community to a certain degree um and getting us to collect that feedback or having specific projects that we feel like that can benefit the library in a goal setting or decision making.
Yeah, like that I'd encourage that as well. And then last position the new library is one of more parks community gathering spaces and a lot of you know my programming background around here and I do drive my kids to Camarillo because they like the ship. You know we've been to Thousand Oaks Libraries tons of times and I think really having a space That is a centerpiece which I know we're trying to do. We just got our tour this week. Very very excited for the spaces that we have and it, I think it does you know offer more programming which is a big part of what a library is these days right? We talk about education that is a program right? We are trying to enhance our community through programming through a free community resource in the library so yeah Okay,
great. Thank you seems like a pretty exciting name
to meet. Yeah
Vice President Bateman
0:49 – 0:553 turns
I Don't want to reiterate the same points that everybody's making but I think that everybody has made very strong Recommendations and I think all of our goals are pretty well aligned. I don't think that You know, there's any large outliers here. But I do want to thank Councilmember Delgado for what she said because I think it's very very important. And this is the nature of this process is you've spent 10 15 20 years wanting to build this library and so much of the focus has been on the building This is not the field of dreams, build it and they will not come.
We are not that lucky it's not Hollywood. And while it's going to be beautiful. I completely agree with Councilmember means that we have to change fundamentally how we approach Everything about the library and how it sits and how it interacts with our community. I think it was really important that we said, we have to go outside the walls, and we have to fundamentally change and break the habit that we, with all the best intentions again I don't want to say that the council has not We need To set roles and responsibilities, and I don't have that in here. And I think it's very, very important that we set expectations for the council, for the library board, for the friends of the library, for the operator of the library. What is your role? What is your responsibility?
And how do you play into it because in a, in the absence of leadership, not to say that there has been an absence of leadership, but there has been a bit Complacency We have to reorient ourselves, whether we stay with the same vendor or not. We have to reorient every single person that has impact on this library so that we all understand our roles and responsibilities and we all come to the table collectively and in a collaborative manner because I do not believe currently that we have a collaborative structure around library operations. Thank you so much.
Okay. Thank you for that. We'll definitely be getting into the roles and responsibilities more at a future meeting. All right, so I will now have Board Member Blunt
Thank you. I do want to say that everyone is absolutely filled with fantastic ideas and I do also believe that we are headed someplace fabulous, we just need to harness it and make it go forward. When I was working on these goals I was thinking about Meaningful reporting, visible leadership, organizational strength, learning and discovery, strategic direction. I wanted everything under the sun and it was really hard for me to keep it under five and I see that some of us overexceeded and put down more than just five making us look bad but When it comes to meaningful reporting, we might be incredibly successful with everything that we are currently doing. I just don't think that our current metric reporting is providing a big picture and because of that, I'm really hopeful that we can we can be more specific in the metrics that we are trying to capture.
I don't care about doors going back and forth or people passing through the door, it could be the same person who's leaving to go for lunch and then coming back after lunch so it's not a value-add metric but there are metrics in there that can be extremely beneficial to measure either the success that we currently are having or to drive further into that successful channel.
I think that there's tremendous things to be said about learning and discovery, and given what AI is if it were to catch on, it is possible that we could be leading in that innovation because we are brand new and the potential truly at this point is limitless I'm also really big on the strategic direction. I think we need to be intentional if what Councilmember Means was saying that we want to be in the top quartile of having this library, there's only one way to do that and that is to forecast continuously to stay on top of what the community needs are and not continue to repeat what we did last year and the year before that because that's what we've always done last year and the year before that so With the new library, definitely meaningful reporting and a strategic direction that continues to happen year over year to ensure we keep our finger on the pulse.
Thank you.
0:55 – 1:098 turns
So I love all these ideas that I've been hearing, and I'm trying not to echo them because it would be an easy way out right now. But you know, I certainly want us to focus on community engagement through things like special exhibits, educational courses for people of all ages, whether you're in elementary school or you're a full grown adult, bilingual services job skills, job seeking financial literacy. I love all these things.
I'd love to incorporate technology like 3d printing AI podcast studios access to software whether it's design software editing software engineering software mathematics software training to go along with it so we're not just breaking equipment and replacing it constantly And I would love to expand access to digital things, audio, media. When I was a child we couldn't go to Blockbuster because we frankly couldn't afford it. When I found out that the Beverly Hills Public Library had a full room of VHS tapes you couldn't drag me out there and I would beg my parents to go back You know, and it's these types of things that I want to give people who normally can't afford these things in the privacy of their own home access to it.
And you know, I think that would definitely improve community engagement.
Great. Thank you for that. Board Member Barrett, I was actually able to add the items that you listed for your goals on the slide. It's not in the hard copy but it's on the PowerPoint slide if you wanted to expand or highlight or elaborate?
Well, I get to go last and everybody who said everything Coming from the service industry, one of the things that I focused on is the service we provide. How people feel when they come to the library. How people feel when they leave the library. I think that again coming from the service industry, I clearly understand The power of making people feel comfortable, making them feel welcomed, making them feel important and really having a focus on how we interact with them. When I think about libraries in general, I see quiet workers doing their job with their books or papers or whatever but I cannot really think of a time where I saw there was real interaction with the patrons.
I would like for us to change that. I would like for us to be a pillar of service. I would like for us to be a place that people look forward to coming too. Yes, we're going to have books, we're going to have programs, we are going to have all of that but I want people to get excited about coming to the library you know and trying to sell bricks and all that.
I remember when I was a kid and I used to go to the library, and they had fond memories of the time they spent in the library. And I want us to have that same effect on the kids that are coming to our library. So that was one of my focuses. I'm very, very, very dedicated to providing a high level of service that is different than any library that you've ever seen.
So that was service excellence, lifelong learning. I had the privilege of participating in a little workshop at the library where we did resume writing and interviewing skills. And it was awhile back but I had the best time with those students. It's just a great opportunity to teach them some of the things that I know and to even learn from them. I'm going to be honest with you, it was on a Saturday. The students who showed up were A students on a Saturday showing up to the library for something like that. And when I finished there, I told them, I said I would hire each one of you because they were just fantastic students. I want a place where these kids can come You know, and share their ideas, share their talents where they can come and learn.
I participated in resume writing workshops with the chamber. I think that we should offer those kind of services to high school students on a regular basis not just on a one-off but I think they should have...we should have a resource for them to come to where they learned things like that. Let's see couple more things and then I'll cut it out But partnerships, we have a lot of community organizations and businesses that we can partner with. One thing that we do at my facility is once a year, this is once a year though I have high school students come through and I teach them about what we do.
And I've done it like three times and I can tell you that I know for sure that out of those three times I probably had three students who decided to go into radiology They knew nothing about it. They were fascinated and then they wanted to know more about schools, where they could go, what the requirements were. So I think there are so many resources that we can offer and I'd like to see us going in that direction. And when I was writing all these things, I was thinking, well, I'm doing a lot of dialogue and narrative here, but it's not my job to implement it.
We are hiring someone to do that. And so I really would like to see them focus on some of these areas, and we're all saying the same thing pretty much. So that makes me feel a lot better about my late paper because we're all speaking the same language.
Thank you Board Member. Yes, so I think this process what's really great about it is well first of all I want to thank you for taking the time to put together and think about these goals that add the context information because it really is the basis for what will be driving our discussion this evening And just having you sort of write it all down and share it with myself and the staff, and then now the community. It really is helpful to understand the context for a lot of the goals that you've identified. Again, typically for a goal-setting workshop we'd have this big whiteboard The challenge with trying to categorize them into higher level goals and I think many of you mentioned that you probably have some common themes that you guys kind of mentioned all together is I know many of you have stated goals and provided context.
That kind of falls into different categories so what I try to do is kind of do my best them or put them into thematic areas, strategic areas to at least start the discussion. And again I wrote these things down just as a basis for us to have something to look at but really organically this should start from you and have you identify the common sort of themes that would be appropriate from everyone's feedback So in this process, these were sort of the categories initially were drafted by myself just based on again a lot of the common elements that you've all sort of shared this evening and from your forms.
And so there was it seemed like a lot like these five things sort of separate themselves out although I will say you have the flexibility to change the wording To combine these things, tell me this is totally incorrect and we should actually list new categories. Let me know. But what definitely stood out was attraction and outreach. So many of you guys shared this evening and again on your forums about being a destination, a place to go where we would attract library users and non-library users And so that kind of fell under sort of that category.
For number two, it's equitable access and diversity of services. Again just talked about different types of services, different types of programming or different types of community members that you'd like to see using the library, right? And experiencing it. I fell under that category. Many of you pointed out customer service, about the welcoming nature of the space and from staff and the contractor so and also making sure holding us accountable to providing that excellent type And then many of you pointed out number four was technology.
Again, it was mixed in a lot of your different goals but definitely there was a common theme there that many of you pointed out and then the fifth item was partnerships. Again many of you addressed the collaboration with different organizations, agencies The college, the school district and civic organizations so that became its own sort of category there. As I mentioned earlier in what we've talked about many of you addressed performance measurements and standards and again The metrics themselves was a big the biggest theme actually from all the feedback that I read that we received from you and what you stated this evening.
But again, we would be using those types of metrics as a means to measure our progress and have the library contractor measure their progress. And then the friends of the library as councilmember Barrett mentioned Is separate item not necessarily related to the goal setting process, but it is a partnership. It is a relationship between the city and that nonprofit organization just like we have various relationships with other nonprofit groups and that would be something we could address separately I need to recognize that it needs to be collaborative and define the roles of the council, the board, the friends at the library, and then the contractor all kind of working in sync. So I think you definitely hit that on a mark, Vice President Bateman.
But yeah, again, it's definitely something I think was worth noting there so appreciate you mentioning that. So any questions so far? What I'm going to do right now is kind of break down for you how these certain categories kind of developed based on your feedback. But any questions so far? I
just have a quick comment or a quick request. If we use the, if we decide that one of the goals is attract more people to the library, sounds like a good goal and a lot of our comments led to that and then There's a power outage and a bunch of people go to the library as a cooling facility. That would count if you're working backwards to say, look we attracted more people because Southern California Edison supported us attracting people to the library by shutting off our power. I'll keep that one separate.
I think it would behoove us to not just define the big goal, but also have some sub points on what we're looking for. I don't want to retroactively at the end of the year come back and say we attracted more people here was one of those ways. And I think sometimes those big goals in large organizations can get lost that way. So I'd like a little more specific as we go through them.
Yeah, absolutely. And again the relationship between these high-level goals that we identified this evening, the objectives that will be developed by the contractor will take into account the detailed feedback that you've all identified here and any other specifics that they can provide to help identify how those specific objectives or measurements or events or situations relate to the higher level goals but very good point.
I have concern about that. Just I have concern that that's not going to permeate through in a way that as we look back on it, a year or two or three from now will be completely satisfactory. So yeah, I've shared it. We've heard it and as we go through making sure that we have some specificity to what that means. We'll hopefully watch this, and I think that discussion that we just had tells a lot about what we're looking for and kind of hits the flavors. That might fill out some of this. I just don't want us to measure ourself retroactively and congratulate ourselves on our success when we selectively picked out data points that may or may not have been the original intention.
I think you will have a couple of bites at the apple with this. First of all, the proposal may have the details that you are looking for, number one. Number two, when they develop the work plan with the details of the objectives, you will have an opportunity to review those as a body and provide feedback And then at that point you would approve that work and implementation plan. So yeah, don't think this is the only time we're going to have this discussion and it sort of falls through the crack but I totally understand your concern.
1:09 – 1:1919 turns
If I could just add to that. Again, it's not necessarily nested in this conversation because I agree we need to set what those goals and objectives are. I didn't want to miss the opportunity to add that it will be when we turn this over to an RFP to give some direction for them to create a matrix between our current goal, our current council goals and objectives, these outcomes, because I want to go back to something that was shared earlier In order for us to achieve whatever outcomes and aims that we hope through this and through the implementation of the new library, it will be interesting to see where there is a misalignment in the way that we're allocating funds, the oversight, the roles and responsibilities. And I know just like you said earlier, the visioning piece of that will come through the RFP process.
But I agree with Councilmember Means that because we will have a couple bites at the apple in that process and this is also an opportunity to share the fact that it would be nice to have some intersectionality between just broader to support your point. Supporting my point.
Great job, Dr. Castro love it but in the agenda today it says City Council goal compliance this action does not support a current strategic directive our library doesn't support one of our current council that was the last council don't know there was those guys that said that but like I completely agree with that alignment so thank you
No, absolutely. That's a great point. Yeah we only had construction of the library as a City Council goal and we didn't obviously at that point in time identify this process and go through it yet so many of the things you must work with as a city manager and staff obviously new objectives and other priorities of the council and the board but we're happy to work with that So really the next slide is again to go back to the performance metrics. Again, this was overwhelmingly the most identified goals or objectives on your forms and so you can see we just kind of listed all of your statements there altogether and again Not to lose the importance of this, but you know the performance metrics will be applied to how the goals are achieved. But we definitely have heard you loud and clear here and the operator or whoever the respondent is to this RFP should be very mindful and we'll be sharing this with them.
We'll provide them the form whatever they need. They should be watching this meeting to understand how important this is to each and every one of you because you all have all identified this as a goal for the library. And again, it doesn't fit as a goal but it's the means to get there and so that's why I wanted to make sure this is highlighted and make sure whoever the respondent is to be very well aware of that.
If I may, and the subject of being a little more specific. And I reiterated it earlier as well that the way Council Member Means put that as far as measurement and tracking, I think that's critical with this. That we're not just looking at local jurisdictions but that we're looking at this as a leader nationwide, statewide. Absolutely. And looking at metrics in that way.
Definitely and whoever the respondents are or whoever you select as the contractor there are like standards and measurements that our city has used in the past is called the National Community Survey If you recall, we've done that several times and that's a nationwide comparison of the best cities in our size, our population across the United States and how we measure up.
So those are just types of things we can reference and refer the respondents to when they apply so that they could Provided some context, how are they actually going to measure the goals and what for what basis of surveys or data points or criteria are they going to utilize to compare? So
you mentioned we've been talking about data and analytics. Do we have adequate data right now showing the amount of unique users or is it just people that are walking in the door only? Could it be one person going ten times a day, that counts for ten visits or how's that working?
Yeah, and I think I'll refer to our Deputy Parks and Rec Director
here. As it relates to like the door counts yeah because we only really have one main entrance that goes into the door And I think forget who mentioned it but staff doesn't have a separate entrance either um I think with the programs It's the number of people that attend programs, but it's not necessarily unique program attendees
Okay, because one of the things that I was really concerned with is it. If you look at the current library operations if I look at myself what when do I go to the library I go library because my kids are going to go there and go get some books for them but for the most part, I didn't have kids probably wouldn't be going to library that often. I have most of the stuff on my phone. I can go on the internet and get a lot of information, and that was kind of the comments from a lot of people that were saying why are you building a library when those are antiquated? And I disagree with that so what I want to know is How many unique users are coming in to this new library because we're running it in a different manner now and they're finding different ways to engage with this library as opposed to before?
So, we have the current library right now. I know a lot of people that don't come down there for any reason. Why are those people going to go to our new library? I want to find out what that is.
Yeah. And the operator, you know, I don't know what type of process or system they would have and maybe they could propose it to us and that's something we'd be looking for. How would they measure that? Are they going to do surveys with patrons that enter the building and get a sample size of some sort? Do they have a kiosk where people can provide some feedback on why they're here For any library card user, are they going to regularly email them for a survey or feedback?
So there could be different mechanisms in which that operator can get more specific and why people are visiting the library. And so hopefully that could be proposed to us and we could further ask them how do you plan to measure this specific visits and reasons behind it.
With the amount of money and resources it takes to build this library, it's not going to just survive off of the current groups that use libraries. So if I was sitting in front of this contractor, I'd say what are you gonna do to bring the people who've never come in ever to this library? And I want to see people in town say, I never go to a library, never did in the past but now I do because this Moorpark Library has all these things that we didn't have before. I think we can get there.
Absolutely. Yeah, I just wanted to share the statewide reporting that you'd referenced earlier. I was looking to try to figure out what metrics we should be beholding ourselves to. That reporting specifically says don't use this as metrics and ranking for purposes at least not alone in a vacuum different cities different demographics It takes more analysis to have a true comparison, to say that we are roughly the same size as another city isn't quite enough. So as a cheat code for whichever operators might be looking at this, if that's their standard that they're planning on coming in I will quote back to them the report saying don't use it that way.
Because they're professionals how they measure and why that is going to give us better results
Absolutely. Great point All right, so the next slide here is starting out with that attraction and outreach category. I sort of grouped together a lot of the goals statements that you've all made that look to appear to fall under this category. Now let me know if attraction and outreach is the right term for it Is it something else? Do you believe that one of the goals, one of your goals that are listed there isn't appropriate under this category.
That's really the type of feedback I want to sort of get from you all this evening if that category of attraction and outreach is the appropriate category to use.
I want to clarify my increased community engagement. I think I discussed that more with bringing in clubs and organizations in town, but also the library use part what I was really into is increased library use amongst people who don't typically use it now. So non-users yeah?
Yeah okay great
I would also recommend that attraction is great, but attendance is more. I think what we're trying to achieve the attraction and the outcome it's going to be beautiful. I don't know if attraction is the right word. Okay. Um, I think the goal here is visitors and attendance over attraction participation
engagement perhaps
perhaps engagement.
Okay. But you won't engage unless you're attracted to it though, would you?
1:19 – 1:2732 turns
Yeah. Do you prefer one of those terms versus the other or do you want to include all of those? No I think we're on the same page
there. Okay. No matter how
you word it, I think we agree. Make people come to it basically
and
put that down. Are we good with like maybe visitation and engagement instead of attraction and outreach?
I want people to come to the building and use it. He spent $36,000 on it. Let's use it. 36,000
is
a bargain. Sorry. Yeah. I wish it was that. Jesus.
Yes? There's a lot of...
Engagement and outreach. Okay. Engagement and outreach, so you like the word outreach?
But I think that it also is broader than that right when we talk about engagement and outreach there's also needs to be a diversity of the people that have interests and I know what comes up next but that's where the goals overlap right? We want to attract multiple different...I'm big on on the What artifact can we get our hand on? Oh, it's in a case. That's a very different engagement than bringing people through the door for story time. Equally important but I guess it doesn't exactly. A diversity of different target markets if you went into the business world And making sure that we measure ourselves per target market. Are we doing great with children, but terribly with the job seekers? Are we doing wonderful with collections? Reagan Library's mad because their attendance is down because the Moorpark library is so great.
Wonderful! But if we drove all the kids out I think we've defeated our purpose. So I think we need to have categories and measure ourselves by category.
And I'm going to reference a word that we've used at City Council goals, strategic outreach and strategic engagement. Just to kind of use a term that could potentially capture what you described council member means. Okay. All right. So what I have so far is strategic visitation engagement and outreach.
I mean, I think that whoever we get as the operator they should with all of the many many years of experience and working with many different cities and states that they should have a metric of what works for what demographic, so they should be able to tell us. You want to attract... We need more seniors? Okay this is what we've done in X, Y and Z cities and this is what's attracted more seniors. If we want to attract more job seekers, more high school people, they should add the metrics for that and they should be able to tell us and point us in the right direction of where we need to go.
So I would love to see that in the RFP, what they're going to recommend and provide as well.
Yeah, no it definitely overlaps I know with the next category in terms of access and you know outreach to this specific age groups or background. So this would be sort of again another a goal that overlaps with other goal kind of works together in a sense but yeah if you guys are okay with strategic visitation engagement and outreach we can go with that.
Can I just add the word expansion? Just because we're very heavily focused on, on the children's area. But there is something to be said about teens or young adults or seniors or whomever. But I do think that that one word just lends itself a little bit more by way of it being a broader audience that we are trying to attract
It's really just diversifying the audience really right is that we're gonna get that
so
you
just want to name it
number two
We're all saying the same thing. We're trying to find complicated words to make it sound better and kind of dumb it down.
But do we want the term expansion or some other iteration of that in this?
If we're going to expand, we're going to diversify. That's what you'd have to do to expand, right? So you can kind of combine them all together. Make one goal. Make the new library awesome. Just put that down and have them... That's
the
vision.
Get that done. What about just simply increase library visitation and outreach?
But amongst kids only or amongst adults? I think we're trying to get at is how do you bring people in that don't typically use it. Is there a hole missing? We have kids, we have teens and students but Are there entrepreneurs coming in to learn how to open a business in town? Are they coming into hear about businesses, how they started and how you know they're doing their expertise.
That's something that I think is a category that we don't have in our current library at all so I would say that you know I would want to add these things in to bring in the different groups that aren't really using that.
Okay. Yeah, what I have right now is increase visitation, maybe add engagement and outreach? Does that make sense?
PJ, if I may, I think we're We're kind of getting into, like right now we're talking about these broad terms that would cover everything. And I think we're kind of mixing up broadness and specifics because we do have definitions that define these categories. And so I think we're talking about a lot of different program areas or different categories. So I don't know if it's worth just Maybe going to the definitions sure and skipping this because I think it's a great
point.
Yeah, I think we all want to dig in right and talk about what is what is in these categories? Sure and maybe that makes more sense
Yes, a great point Jeremy. Yeah so besides these categories if this seems to be appropriate there are goal statements right? So it's similar to what we have city council goals and then we have goal statements. We can skip to that because I think it will add context to more of the specifics that you guys want to add in there yes board member Chansky yeah
1:27 – 1:3931 turns
I think about running a business and it's you can have a fantastic product. But if you don't market and sell it, you're not going to succeed right? So I definitely think something that just came to me while looking at this list we need signage throughout the town about what's going on at the library. Because if you drive by 10-15 times before the event comes, you're more likely to attend the event.
Not everybody reads their emails or subscribes to these notifications or goes to the website. I think we need signage throughout the town really advertising what's going on at the library and I do believe that's gonna increase everything that everybody here wants.
That's a great point. We can certainly add that as one of the objectives on here, but let me skip through the goal statements and maybe that will help this a little bit more. So this was sort of a draft of what a statement could be just as a starting point for our discussion But this is a little bit more detailed in terms of what's trying to describe the category, right? Because we're trying to keep the category high level. The statement kind of gives us more context here. So right now this way it states here is activate the library as a welcoming and vibrant community destination and gathering place by expanding outreach, there you go, attracting new patrons and visitors offering engaging spaces, programs, exhibits and educational opportunities.
And those words just sort of directly came from the goal statements that you all provided so I tried my best to kind of integrate and reflect the statements you've made but yeah perhaps that can help provide you any reassurance Also provide you some opportunities here to also wordsmith the statement so that I want to make sure you're comfortable with whatever we named a category that the statement supports what you're sort of looking for.
So any comments on this statement?
I think it's good. We should move on.
Yeah,
okay. I just have one word can I decide one word? Okay. We don't say anything in here about diversity and I would just like to say attracting diverse new patrons and visitors. I just want to put the diversity in
there. Okay. Are we
headed the right direction? Okay
now sorry. Yeah, just go ahead and edit right now. So attracting diverse and new patrons and visitors. So let's go ahead and update that right now. OK.
You mean like diverse interests?
I think that the diversity of the patrons and the visitors is broad enough to talk about a variety of different people, and I think those different people have diverse interests as well. to be more specific than that. But yes, with diverse individuals from an age perspective, with diverse individuals from a socioeconomic perspective, with diverse individuals from a ethnicity perspective they will all come in likely with diverse needs or interests so I don't know that we need to get more specific than that
Did you flip the page?
Yeah. And what we'll do then with the category, I mean to reflect some of the changes you all want to make, I think we could change the category title to Visitation Engagement and Outreach.
A point of clarification for me. There's a title and there's a goal statement as politely as possible. Uh, if you go to the next lines increase it, it writes itself right? Increased communication with space and environmental design outreach to community members including special exhibits in a fantastic children's library. Like it, it writes itself with actual benchmark data points when it all gets wrapped up into all these words.
Um, If the underlying data points get dropped, that goal statement doesn't mean anything. We get here two years later and we go oh look we activated the library. Did we hit any of those sub-data points? They disappear and I don't want to see that.
So these goals categories instead of trying to wordsmith some paragraph that has everything put into it Can we just agree or disagree on the things that are on here, if we want to add more to them? Because this right here just says the paragraph in a much better way. It's just line items broken down instead of having all the fluff. I don't want to read through that. I want to read through just what do you mean by these points. Say equitable access and diverse services.
If we can add or subtract to this, I think we're done with that one. Move onto the next
one. And what you guys are seeing like just right on this page right now It's almost going to be what that work plan is gonna look like, right? So if we just referred back to the City Council goals We have like economic development There's a statement about what you've defined as economic development because it could mean five or ten different things to everybody.
And then in that work plan that we provide you are all the objectives, so literally the items that you've all specified under there again to the point about not getting lost The contractor who's and whoever selected we would work with that. Contractor to make sure that the statements that you've all made are somehow translated into an objective that kind of look similar to this page right here.
My fear is that's exactly what will happen. Is that it will not happen? No, that is what's going to happen with our council goals. Yeah and with these broad statements we spent all this time in this room wordsmithing and then things get attributed to these goals that oh look we're 32 complete because something happened that wasn't any part of the underlying discussion I'm very yeah You're, perhaps we're on different sides of the value proposition here. But I think that's at least that's what I'm trying to avoid and I echo what Mayor Enneagrin is saying that if we have bullet points it's easy to follow if we have beautiful words that are beyond me It starts to have Be all-encompassing and we end up patting ourselves on the back without actually reaching The types of goals that I was looking for.
I'm only one voice, but
yeah Yeah, I think we spent way too much time making these paragraphs That are just a lot of words that kind of make no sense. I think we're just trying to We're just trying to convey what we want to see in this new library And with that is you know these Like the equitable access and diverse services, that's right there. That's the point there and this is what we mean by them.
We want more STEM-focused events. We don't have a lot of that right now. Digital literacy. So I don't see where else we need to go with that because we can turn that into a big giant paragraph but then it leaves room for interpretation. Sure. We don't want interpretation. We want these things being done.
100%. And whoever the respondent is should be paying attention. We should really figure that out. To figure that out, because again when you provide these goals and the goal statements, again they can interpret to a lot of different things and that's what's going to be used as a criteria right? To actually rate the RFP whether or not it hits these things that you guys have identified rather than a whole separate number of objectives that has no relation to what you guys are looking for.
It sounds like we should go through these, identify bullet points and set it off and see what a vendor is going to interpret as. As far as I'm concerned finding those data points, it sounds like this meeting is going to be most useful to that vendor by watching it and then taking and developing a work plan that we're all expecting to see later.
Well yeah, I mean that's really part of the process. When you guys wanted to identify goals to include in the RFP we're going through this process and the only way to get it is to get the details and it is gonna be the pathway a respondent is going to use to see if they can actually complete and achieve these things.
Right, so with this right here for instance goal statement the goal statement is attraction and outreach. If we want to reword that one line bullet point there that's the goal statement and then get rid of all the names on the side and put dash marks those are the objectives sure yeah and you can read that into that any way you want and that way it takes away from the whole So I think with yeah, I think we should right now agree that with our.
But then I think we go down that line and we say, what do we mean by attraction outreach? Do we mean by bringing in different people? We bring in different types of exhibits so we don't already have. I think we have that in there and also I think we leave some extra points there for what do you think about things that we didn't mention on here to get some other ideas in there.
Yeah, we could absolutely include that in the RFP and bullet point it. Obviously many of you like let's say have addressed exhibits We can have a bullet point about exhibits so that it provides even further guidance to the To the to the applicant about what exactly what you guys are looking for and how are they actually gonna specifically address those things?
Yeah, and these categories here these are nice. They're broken down well enough customer service access Technology I think that's those are nice to stay in those little those little areas So maybe you seem to go through it make sure that all these things are on the same Part going in the right direction or the same direction right
same category?
Yes if it's all female otherwise we can spend the rest of the night figuring out which way to Yep, you know 100% add words that mean nothing into things.
I actually personally like the goal statements that the way they're written. I think it helps sum up the things. I still agree having the bullet points is great but I think if we go off these pages instead of the one where it didn't have the goal statement, I think it adds a little bit of clarification. I think because you have the supportive bullet points we don't necessarily have to wordsmith quite as As heavily and provide this packet. I mean, I hope the RFP is going to also say please watch this meeting because we're not trying to hide it. We want the best thing right? We want we want the operator to want to be here and to want to exceed our expectations. So, you know, hopefully we are guiding them to do that.
Are you saying you want to write goal statements for each
one? I want to go off of what's already there. I think they're great. The
red
part or not? I think the red part is great. I think it adds to it and I don't think it takes away.
Okay, I think the red part just sums up the whole thing and takes time for us to do that. And I think just attraction outreach and all that stuff down there is exact same thing as a red thing. We're just going to waste our time doing that tonight.
1:39 – 1:4823 turns
Can I offer something that might be helpful from a staff perspective? Oftentimes, you know in addition to giving more detail to what you're looking for can also make it clear to what you're trying To get to so that when they have if they have a question You know its answer but like what are they trying to get to with all of these different things So I think from putting it out there as an RFP. I think they're helpful to the responders and
Does the council vote on what the RFP looks like? Can we see it and approve it so that make sure that we don't to support staff right if staff Good luck putting all this together based on the input and an RFP goes out and we have respondents come back And then we as a council go. No, that's not what we meant Like that's yeah, that'a horrible waste of time and resources So maybe we take a look at it and give some absolutely there There's an ad hoc or whatever works best for city
That's exactly our stuff. I just been talking about that So yeah, we do plan to share it with the board and the council so you have an opportunity to review that RFP And whether or not we appointed ad hoc, that's something we could discuss so that we have maybe a representative of each body You know review and make the recommendation of maybe you know The top three or whoever To to move forward with for consideration. So yeah, we can definitely
I Want to make sure that I'm clear on it. No, I think we absolutely should have a review of the respondents But I'm saying for the RFP before it goes out Absolutely look at that having the library board perhaps because we don't get to have these meetings together You have them take a look at it. Have us take a look at it absolutely things are a week apart Yes, sir We don't we don' t spin anybody's wheels like right? We got to give clear direction in order to get back what we're interested in acting on
Yes, sorry if I misspoke there. But yeah we do plan to have you review the draft RFP before it's issued so that you can make changes and adjustments and edits as needed so that it's definitely what you're looking for to seek from an applicant so they have a proper proposal submission. Thank you for the clarity. Yeah absolutely. Okay. So yeah, look we can go as high level or as general as we can go here so if you guys are good with this number one we can sort of move on.
Every one of the sub points in number one I think is interesting and I think that marketing as Board Member Chatzky brought up marketing communication being listed as part of attraction outreach is relevant to think about whether it be signage or digital We take about signage and digital and word of mouth or whatnot. Other than that, I think you guys all did a great job building the list
Okay. Great. We'll move on to number two so this one is the equitable access and diverse services and the statement that reads here is provide accessible, inclusive and innovative library programs and services that foster literacy, STEM education, digital skills, workforce development and lifelong learning for people of all ages, abilities, languages So any changes to that? Are you guys good with that or any other items to be added under sort of the objectives below?
Board member Barrett.
In my goals, one of the things that I thought was important is that we offer some kind of services to seniors because at the rate the technology is changing. Some seniors don't want to have digital statements and digital reminders. They want paper, and we need to have some kind of assistance for them to help them navigate the changing technology. It's changing day-to-day, and I really feel for some people who are alone even, seniors, and they don't know what to do. So I think we could be a resource for them.
Okay.
Great.
I would like to add to this too, that we don't be constrained by the walls of the library with this goal. So meeting people where they're at sometimes is important and I think that fits this category well.
Speaking of access I'd like to see us and this may be further in the weeds But I like to see us coordinate our public transportation with the programming at least have an awareness Not everybody can easily give a teen someone who's disabled some people don't have individual vehicles having them be able to access it. I had an event, got to talk to the teen council which was just a delight amazing students we have in this community and one of the issues that they had about coming to that meeting was they couldn't get transportation so what a bummer to miss out on something because they couldn't get transportation MCT came through for them but making sure that were being aware of access in that way
Great. We'll list that down here. Any other items to add? Okay, all right. Oh
sure. I know that this kind of goes back to the measurable goals but in looking at that you might skim by and be like well we kind of do that right we have some you know bilingual stuff we have some of this you know so again tracking what How much of it what is this? What does this community need to fill these holes not just kind of being like oh We offered one service in Spanish check, you know It's like actually dedicating themselves to it and finding a way to measure that that actually makes an impact in the community
Okay So like more community driven, what are actual, what is actually the communities saying what they need? Okay.
Yeah. Instead of just again check I think with diversity you can get away with checking boxes and not actually like paying attention and being diligent and
okay great All right, anything else? No. All right. We'll move on to third item which is customer service and the statement reads deliver exceptional library services through responsive and knowledgeable staff welcoming facilities and fiscally responsible operations that meet the evolving needs of the community. Yeah, this number means very excuse me.
Yeah. I think that the board member Barrett brought this up, but you mentioned here welcoming facilities, but welcoming people, welcoming staff right? Really, really having the focus on on that personal connection is missing from the school for me.
Okay. So are you good with responsive, knowledgeable and welcoming staff? And then skip the facilities part, scratch that, and then fiscally responsible operations. I mean, I
think the facilities are being built so we're not changing the facilities.
Okay. Get rid of facilities. All right. Jonathan, you got that or okay. Okay. Anything else here or want to add in terms of any other objectives below?
I do when I was talking about accessible and responsive. I do want that to also include hours available not just designated to maybe eight to five but evenings and weekends are not just limited to when we have festivals or something that the city as a whole is putting on pretty please.
So extended hours based on activities that are happening within the library?
Yes, yes. From an accessibility and visibility perspective if there is a family that's working but wants to go to the library to have resources available to them if they needed to speak with someone who is a librarian or a specialist within a certain department or something like that I would want there to be Somebody who's there that can help instead of saying, oh we have to wait for somebody to come in tomorrow. They've already gone home for the day.
1:48 – 1:5417 turns
All right, anything
else? How much of a say do we have on employees of the library? Because I know we're hiring a contractor and they're staffing the library. But then the people in the front desk of the library are direct representation of the city's services. So
how does that work? Yeah, no. We would hold that contractor accountable if we ever got feedback from one of their employees getting negative feedback from community members or patrons and we would discuss with them about changing personnel. or providing more training or awareness to the staff member or staff members to enhance the experience that people have when they enter or interact with the library operators and the staff there. So we do have an ability to be able to provide that type of feedback to them, a good example is building safety who works here at City Hall, right behind the front counter where we contract with that agency and if we have any complaints from the public or whoever it is, we would have a direct conversation with that contractor and let them know to make improvements, make adjustments.
And in some cases they've changed staff altogether.
Right, so that's a reactive way. But is there anything with... Are we a part of the recruitment? The hiring part of it? Are we interviewing with them or...?
No. Yeah, that would...
So they could just drop down any person and then we have to...
Yeah, I mean we're not involved in the recruitment or hiring process. We would share with them the standards that we expect for their staff to provide and then at that point we would monitor those activities, behaviors, work performance, things like that but we wouldn't get into any specifics about hiring recruitment or disciplining anybody. Okay, can we? Is that possible?
Again, we would make recommendations but as a contractor that would be under their purview to implement hope for the best Well, again we would expect again the highest level of service and that they would handle those aspects of it. Otherwise it would almost be as if we're hiring our own internal staff right? And so it kind of offsets the savings or the time energy that we would use to hire a contractor versus hiring in-house staff person.
That is worth having metrics, really detailed metrics around this and proper data collection I think comes if we can't have that control. And we shouldn't necessarily have that control if we're trying to outsource the cost. We do have to make sure that the metrics we decide on are spot-on and it's proactively getting information and leading indicators not Reactionary which I it also yeah, it also Frustrates me a little bit when we have to wait for something to have gone poorly before we can we can take action not saying anything about Current staff or any any to that regard but metrics about the level of customer service We did that with economic development team here at the city. I say we because it's wonderful and I take credit when it's wonderful But they changed the way that the response times are, they looked at every customer.
Every patron is a customer and what would we do to win that business? And it changed the mindset from the way that I think most cities work and I think it's something that makes us special. So continuing that throughout all of our programming I think only doable with metrics.
I just wanted to touch on a point about contracting services. As somebody who's not currently a contractor but has worked through an external vendor to contract with a company, while I would obviously interview with the contractor, I would also generally have interviews with the client that I was going to be servicing directly So I don't know that I can accept somebody who doesn't let us at least identify certain important key employees are going to be working at our library, that we don't have any say. Especially if we're talking about the librarian. I think that the librarian definitely would need to be interviewed by Parks and Rec perhaps by a panel of City Council. I just...I'm not sure that i'm comfortable with That expectation of our contracting arrangement.
And just to be clear, we do interview with our contractor for our librarian position. So staff would go through that interview process as well. We usually don't go through the very beginning. Our contract would vet a couple of librarians and then we would be kind of in the second interviews but we've done that in the past.
But at lower
level staff, we generally have not.
Correct. Yeah, absolutely the leadership team and you would expect that whoever the respondent is to this RFP would have a profile of the staff and the librarian, they may propose but yeah, to Director Jeremy's point we contract with the Sheriff's office, we interview the police captain or sheriff police chief The fire department, we contract with them. They notify us or at least meet with who the next fire chief will be.
So again building and safety we would meet with that building official and actually have an opportunity to meet with them so in terms of the leadership you're absolutely on point as far as unabatement.
That's what I was getting into, the
leadership
part of it yeah sure okay so that does make sense
Yeah. Okay, great anything else on category three customer service? All right so number four is technology and the statement reads ensure the library is a hub for innovation and digital learning by expanding access to and use of emerging technologies creative spaces and digital media resources
1:54 – 2:0012 turns
I don't have a suggestion in terms of the language, but this is just an area where I wanted to comment about. In addition to the public comments that we received in writing about staffing levels, in this space of technology like even using the word innovation generally in public sectors, we are way behind private sectors. So I just wanted to note that if we truly are talking about doing anything innovative, In this area, it's not to say it isn't important in those other areas but if we're truly trying to be innovative. It just can't be a typical person who works in the library.
Otherwise, there is no way that we can be innovative in this space without the number five which is the partnerships elements. So it's a, it starts to see it's an either or, but it certainly has to be a priority and on either four or five, or else the concept of innovation really just becomes a word. And it's very easy to not get even close to innovation when you start at the implementation phase. So I just wanted to make sure I noted that.
Okay. So what I think we were trying to say is that... Well, I don't want to put words in your mouth, but... If a company were to come in that was very tech-heavy with expertise in their organization, then I think we could be innovative.
Absolutely.
But if you have a group that's not necessarily there, then you want to rely on groups to help be innovative.
Agreed, but it also would be tied like if the RFP, if they're giving us suggestions to try and do what we're talking about maintaining current staffing. I think it's about 7.5 FTE. And they're supposed to do everything that we're currently doing and do something that's innovative outside of what we're currently doing specifically in this broad area of technology That becomes a stretch versus giving them the flexibility to say, yeah we can do this and we feel like we can recruit somebody to be able to put the city in a good place to start but we can't do it with 7.5 FTE. And that's what I mean. There may need to be some sort of investment and I didn't want to box us into saying that's necessarily tied to the contractor with that FTE. And you would need to be clear, if I were the contractor, to be very explicit about how they are going to be the hub to recruit that element, to place the city in a space to be able to be innovative.
Yeah,
because things like 3D printing AI, and that's a great thing to have. I know I 3D print stuff all the time and I'm constantly fixing that thing so... Unless they have someone on their own staffing, I think German Air will be there fixing that thing every night. Which is totally fine, we can do that.
And the reason I'm bringing it up here is that the...I didn't want to talk earlier but almost everything that we talked about attraction outreach equitable access customer service and partnerships, the tech piece and the AI piece can enhance every single one of those but in the hands of just a general person there will be very little enhancement and I don't think it's too much to say very little innovation
And we would hope they would have someone who specialized already within the 7.5 FTE, but if not, to your point Mayor Pro Tem Castro, they could justify an additional staff person that has all those qualities and skills and abilities to be able to execute this.
And also with this technology part of it, if it's not something that they can be able to provide to make us really innovative then I want to know how we can get there. What are those things? If it costs a lot more money then maybe we won't do it but if it's a different solution then we can see what that is. But I think being technologically advanced is a good thing especially for a library.
And if I may, we've had this conversation Amongst staff a couple of times because we do know and it was excellent point dr. Castro that We anticipate that when we go out for an RFP, and we let these Prospective library operators see these goals right? These are the five things that they need to be focusing on 100% this is the most important thing that's come out of out of our Library Board and our City Council so I When they look at something like technology, we fully anticipate that they're going to come back during that RFP process to let us know what it's actually going to take if we want to accomplish some of these things.
It may take more staff on their end to accomplish that but that's part of the RFP process and we fully expect to have those discussions.
Yeah, I think another thing with the technology is being able to embrace technology. I guess like a dispute between technology and books, like they can't both be in the same room together amongst some people. Some of the older you know library enthusiasts will say it's like we don't need computers it's all about having the pages and look at that I'm like I don't care what it is Knowledge should be there. It was scrolls in the old days, now it's books, it's computers so I think making sure that whatever operator we get they're not going to be totally against digital things because it should be paper books only I
just
2:00 – 2:0814 turns
wanted to make a really quick point about technology because we seem to be very focused in the technology conversation for the goals related to services and offerings and programs. But I think we also need to make sure that the vendor that we bring in explains to us or presents options, or has solutions from a technology operations perspective. A lot of the reason, not a lot, maybe some of the reason why we haven't gotten the reporting and the metrics and the information that we want from our current library is because the technology is not implemented in our library today that allows us to be able to track and understand unique visitors. And I want to make sure that the vendor that comes in is not only providing technology services but has a very highly sophisticated technology operations side, and I want to make that clear in this as well.
It's a very good point. I know our IT manager here, Chris Thompson really appreciates that statement.
More stuff for you to
fix. But yeah, that is a great point because we do devote a lot of time and resources with our own technology staff helping with the operations or just the computers or whatever it is, the software that they're using so having that sophistication or ability to do that would be a huge resource benefit Great. Anything else on this category? Seeing none, okay, moving right along here. So we have partnerships and the statement reads foster strategic collaborative and innovative partnerships to increase educational opportunities, expand library services and enhance community experiences.
So any changes, adjustments, anything to add in terms of the objectives here?
I just want to point out with this one. I think this in particular is always like a great idea, right? We want to connect things but it actually takes work to make things happen, right? You ask the chamber do something but you have to follow through. It takes staff to make partnerships even though partnerships help staffing it takes effort to build those So I think in thinking about partnerships, prioritizing what are ones that the library could actually execute with the staff they have. Or you know could we have more stuff? I know we're kind of talking about that but uh you know or someone that focuses on those things um because it really does take that to like execute it to the end once a program is started and you know how's that partnership going you know as we all know it's a little bit easier but it takes work to build it so focusing those partnerships on what are the ones that they could The organization that comes in, help us find the priorities within our community.
Okay we need this. All right what makes the most sense to partner with? Focusing on those things and really getting like some key partnerships in town established rather than spreading thin and trying to do 50 different things with 50 different partnerships Building some ones with core things like Moorpark School District and ones that we've already kind of started building those and getting those more substantial and more helpful to both parties involved rather than you know a new event here, a new event here, a new event here trying to meet new partnerships all the
time. Great point yep Council Member Barrett?
I also think partnerships is a place where the library board can be instrumental in helping facilitate some of those partnerships and your involvement in community organizations already really helps you make that connection. So, I think that's a great resource on the board.
And this may not be part of this conversation but as we're thinking about what does the library board do going forward, thinking about that and also thinking about what. What could, what are we allowed to do I think that's a big thing that we keep running into is a lot We're not looking, it's okay. We don't have our city attorney here. And two, because we're different entities it's like you know us coming in kind of what you were saying earlier about the library and the Friends of the Library and all of us having a collaborative relationship then you feel more willing from both sides to be like hey come on in I'd love for you to come do this or we're on the same team whereas right now I think we can all say it doesn't feel that way 100% and not that we don't have good individual relationships with them but as a body You know, to wrap our hands around each other so that we can help with those partnerships just going off what Councilmember Barrett
said. Yeah no it's a very good point because I mean you're all well-known community members and making that link between the library and other community organizations that's exactly I think where we should be heading but without getting too much into that. That's right.
Noted it
for
discussion.
Amazing.
I just want to bring up one thing really quick that I don't think that we've addressed quite yet and so I want to make sure that it gets addressed. I think there is you know this person or this services organization, this person that we're going to contract with through the RFP is not walking in to the library we had five years ago or ten years ago or two years ago they're walking into a brand new structure, and there is a launch component of that. And there are different activities that happen at launch than happen in a sustained facility. And so I would love to make sure from an RFP perspective that we get their launch plan, that first 12 months. What do you do? Because partnerships are gonna be key in that outreach is going to be especially important for that.
And then to look at it from a sustained perspective. So give us your launch plan, let's say brand new library, brand new facility what are you going to do in that first 12 months? To sell effectively the library to the community and really encourage that engagement And then once we have done that, what does that sustained program look like? And it may look like additional staffing initially to be able to forge those partnerships, to be able to create that outreach.
And then the other thing that I just want to say about this, we have lost a little bit of fidelity because so many of you And I will point them out because some of you were really fantastic. I was nowhere near as eloquent as some of these folks. I don't even know who this is, who is this? Library Council Member Blunt. You had a goal statement and that is reflected in these goals that we see here but you then have four separate paragraphs of examples of what can be done in some of these areas. And I believe that in some of this, we've lost the fidelity of the specific suggestions that were made and a lot of thought went into quite a few of the people that put this in here. So I just want to make sure that we don't lose some of that fidelity in those details that are in this document when we provide it to the folks as part of the RFP process.
2:08 – 2:2325 turns
I just wanted to add, first of all, I appreciate the conversation. I need to backtrack a little bit to put a couple things together. Council Member Barrett, I don't disagree that the library board could be a part of it but building on what you just said there's that phased implementation and I want to tie it to... It's not necessarily a suggestion but if you notice in the technology description it says ensure that the library is a hub for innovation versus in the partnerships we're just fostering and that gets back to it would be very easy Without the accountability piece, if it were just initially the library commission and committee responsibility versus the vendors' responsibility because we can hold them accountable to whether or not it does happen.
And again, just... It's not a worry, it's just an awareness that you could do these things without necessarily being the hub. Like that person or that entity could say Yeah, we did. We fostered these relationships. You just need to go to that part of the city or you need to go this part of the city but it's not actually happening at the library. So again just to if we feel that it's necessary to be explicit with those partnerships We've already discussed how the college is this, the district is that.
But that doesn't serve all elements of our community and it also doesn't reinforce some of our broader policy perspectives about creating walking communities. And that's the other part about tying it to our broader city objectives, that we could do these things and also be still siloed in our approach where there isn't that mutual reinforcements of what we're also trying to accomplish more broadly with our city policies.
Great point, Mayor Patel Castro. Yeah it needs to tie into sort of the larger council goals that we have and kind of expectations so... To
follow up on Board Member, sorry Vice President Bateman's point will these details if the applicants are interested be made available? The sub points that we all said would those all be made available So if they're interested in hearing more about those details, they'd see them?
Yes. And again as much as I can we're going to bullet point those goal statements or objectives you identified and word them in a way that it captures some of the common objectives so that they could see that. Then to Vice President Bateman's point about not losing the details on the information that many of you spent time Providing more context on I will review what we'll review.
Those those details as well to see if there could be a there's other missing elements that could be added in to this bullet points and then again you have a chance to review the RP and make sure that we've covered, you know kind of everything where were were you know we've addressed address this evening.
I just wonder if as a addendum or an appendix
item,
here's the paperwork that was submitted. They don't have to look at it but it's there.
We could do that yeah absolutely we could provide that as an addendum just all you all the forms that you've submitted and so they can see it verbatim how you described in the context you provided
I think that would be great. I wanted to go back to what Dr. Castro said as well, because I think it does justify changing the statement that's up on the screen and changing the word foster to be just hub for. And I think that clarifies your point that you were making and we do want it to be a hub. So
thank you. Yeah, if everyone's good with that we could replace hub and just put, I mean foster. It looks like we already did that hub for strategic collaborative innovative partnerships. Okay great. All right, anything else on that or any other comments in general on any of the statements? Any objectives you guys have thought about?
We're putting a RFP out. We have five items that we're going to highlight. Budget wasn't mentioned anywhere I had I learned tonight that we are not. Locked into the 22% of property tax. That's my fault for not knowing better about that, I thought our budget was relatively fixed with that number because of how we exited the county. I am not prepared at this time to weigh in on what that number should look like or what that escalator should look like. I don't know if 22% is benchmarked against what top libraries are doing. I don't know if we, in the budget discussions that we have elsewhere I know I can't talk about things that aren't aren't agendized. But as we're looking to try to maximize every dollar, are we maximizing every dollar? And if we give these initiatives without tying it to a specific dollar amount or expectation I don't know what we get back and if it's usable.
So, I'd be curious to know what we do with budget and if there are suggestions on how this works. I'm certainly eager to hear.
I think as we kind of talked about earlier you know where our intention is that we're gonna go out with an RFP similar to the contract provisions we have now. We have seven and a half FTEs That's kind of the expectation to move forward. Like I mentioned, we did a lot of things in library to minimize staffing. Some of these bigger libraries, we've learned from them by not having the ability to monitor different areas and having upstairs and all kinds of craziness, right? So we're pretty confident that managing library operations as they are today I'm going to go ahead and get started.
It's our expectation that they would bring that to us and say, well yes here is your proposal for 7.5 FTEs but if you really want to focus on technology you're going to need X, Y and Z. And I think we'll learn about that when we go out to the RFP.
And is that typical of how an RFP would go? Let me take it back, because what I don't want to do is be a typical anything. I want to be extraordinary and we have the opportunity to do that here. But within budget though. Is it typical of an
extraordinary RFP?
We're trying aren't we? But if our goal is, and I want to compliment everybody that put work into it, the design of the library So that we maximize staffing is evident and I think it's terrific in helping us be able to maximize those people. But, I've heard of at least two other potential positions in addition to the standard of library service that we're providing one in partnership, one in technology potentially customer service you want to increase customer service sometimes you have to increase hands on Or, perhaps there's technology solutions that are going to be expensive to implement but save us money in the long run.
Is it worth having a discussion on? Are we maintaining 22%? Are we maintaining the current dollar amounts? I would love to hear that everything that we talked about tonight It's going to cost us 2% more. 22.2%, well, I'd be really in favor of spending those extra dollars but I just don't have any, I don't fathom anything about what the budgets look like and when in my professional life when we respond to budgets there's not only data points sometimes it's here's everything you want to do, what's your lowest price? And sometimes it's here's the dollars we're looking to deploy maximize service and I don't know that we have that just yet.
I just wanted to kind of clarify maybe with the budget and the budget does increase every year as property taxes increase so you know the 22% is a I just want to make sure it sounds like you're thinking it's 22 percent of one number but I just wanted to make sure you realize there was an increase on that.
As we build out the city it will increase further because those are high-priced properties so I'm very familiar and it's why one of the points in there was I don't want a Metric to be that our city grew and we put more money at it And we have more population. And so therefore we have more people walk into the door, of course, and I don' I still go back to where is our priority as a council? Where is the priority of the community represented by the library board?
We're city staff on that. You know, we're looking at trying to deploy dollars I'm not opposed to saying 22% It's been working for us. Let's let's see But I don't feel real good about the way that I came to that conclusion because that is literally what Mayor Innegren said he didn't want To do which is you know, well, we did that last year So I guess we'll just keep doing that in the future and I I don''t see it
If we look at our agenda item today, it's to discuss the goals and workshop and provide goals. So I think that budgets and numbers are unfortunately not necessarily the topic of discussion.
So my new goal would be to do all this within a budget
Well, I think I know what Councilmember Barrett is saying and these are our goals. This is what we would like to see right? And it comes back as this is what it's going to cost. We start cutting some goals off honestly like that's what you have to do if they're a line item of technology Being a forefront hub of technology for libraries is going to cost us way more, then the question is what's the cost benefit of that whole thing? Do we want to chase that and do more because we're gonna provide a lot more or is it a really expensive thing that we don't need to have.
That also goes into programming if we have a really expensive thing that's gonna cost a lot of money to do but no one's using it, we thought it was gonna be a good idea, well that goes away too so Yeah, I think really it's just getting the goals together is what we want to see. And then we need to see what we get back in terms of the costs and proposals and then we can start getting into that conversation. If
I could add to that, which is why I tied the technology to the partnership cost because again, If they are good, would be able to identify what the assets within the region are and they could do things that other organizations do. They reach out to the universities, they form a partnership, they work with professors who have doctoral or master's students in those areas. They put that information embedded within this goes back to the sustainability piece here at your launch versus what happens over time And then you're basically getting a mutually reinforcing partnership between some other agency or entity, and then we become the beneficiary of that. And it's generally pretty cost neutral but there has to be a vision for the fact that technology is a priority but partnerships are a way to potentially accomplish that doesn't necessarily have to be that way.
But I just wanted to say like I am not necessarily saying that to accomplish this you need an FTE, but you do need a dedicated person whether it's a part of that initial 7.5 FTE and they need to be accountable versus the library board we wouldn't be able to hold them accountable for doing that great. You know at be additive with partnerships if that ends up being the thing but there's certainly not the accountable body that what this doesn't happen that it was their fault yeah
The only thing I would add is Council Member Barrett sort of alluded to it, is yeah we would get and the mayor has sort of provided once we get the proposal and you guys make the selection. And then even through the process try to identify whether or not there's enough financial resources available do everything you want to do. You're absolutely right. We would have to maybe cut some of these things down, similar to kind of how we do the existing budget process and this sort of lines up well with how we're going to prepare for the next two-year budget cycle because hopefully it lines up where the selection of this operator will be happening maybe in January or February which would be around the same time we go through developing the next two year budget so then you could At that point in time, be able to shift resources or identify ways to fund some of the programs and services that are proposed at that point in time.
To provide feedback and maybe wrapped up in your overall city council goals as well when we go through that process. So I just wanted to make sure you're aware that could line up fairly well in terms of where we're at right now.
One quick question I can ask. The 7.5 FTE is based on existing library operations in the existing contract that we have with our vendor. So, I mean we're all aligned to the fact that we're more than doubling the size of the library. We are providing for additional technology that there is an assumption The management of the new library is going to be in excess of our existing contract.
From a cost perspective right we're expecting that I'm not sure that's accurate.
That's exactly my point. So I am right with you. We've talked about additional people who have not talked about additional money budget
It was stated that the way the library was built would not, it would be built to a point where we can keep the same level and same amount of people that we have now to be able to service those areas which is one of the reasons for making it single story correct? And a little bit more open so that people could see. But yes now talking about adding extra technology all of that That's what we have to seek, what we come back
2:23 – 2:257 turns
with. It's efficiency and it's also skill set too because just as a building doubles does not mean we need to have double the staff if you look at like our business We doubled the square footage and we have the same amount of staff and we're making way more product out of it But that's all about technology and efficiency so if we can do that, that'd be great
And to Mayor Pro Tem Castro too the partnerships potentially fill in some of those potential FTEs where you're having resources from another partner organization be present in that building or do other creative things perhaps right to offset that.
Yeah, I don't want to get too much into it but the sophisticated agency is going to be able to do an asset map. Not just local but regional and they'll be able to determine whether low-cost or next to low cost ways to accomplish some of these goals versus which are the burdens of responsibility will fall on their existing staff so again.
Great any other comments or questions? Okay Well, this has been a very productive meeting I want to say. I think we definitely have accomplished in identifying the goals and the statements and the objectives as well that will be outlined in the RFP. And I think you guys have done an incredible job laying it all out. And I think we'll be ready to get that RFP out and have you all review it before it's issued. So alright, I think that is it.
Yes,
okay. Item six I'll make a motion to adjourn. You in favor Tom?
Oh you got the second do you want a second for discussion? I think we should I think we should adjourn but
I'd like to do it with the budget. No one said in favor. We can be here all night if you want. Okay so we are adjourned thank you and goodnight Moorpark.